Kiwi CED

Players

	Image	Description
Anti-tech Arnie		Fax machines are the height of human achievement
Bureaucrat Bev		Everything by the book, for the organization!
Busy Betty Bee		Everywhere, doing everything with no time to spare.
Innovator Irene		We can solve this problem with a few simple technological conventions
Iron-fisted RARRRR Thor		It's simple. My way or the highway!
Mélanie Hughes
Whiny Negate No No Nancy		Whiny Negate No No

Our group, WikiCED is pleased to demonstrate what it might look like for an individual who wants to introduce or create change in an organization. Today our group will use technology as the vehicle to demonstrate challenges and opportunities around introducing change. Many people dream about being a change hero, making one suggestion – like Rosa Parks, an African American civil rights activist, whom the U.S. Congress later called "Mother of the Modern-Day Civil Rights Movement did in 1955 when she refused to obey a bus driver's orders. Suddenly we have a successful transformation that everyone recognizes.

• Philip will start with a brief history of change and resistance
• Then our group has prepared a special presentation for you
• We will follow this with a participatory learning session which will include you co-developing and contributing to WikiCED, an on-line manual that covers each of the areas we will talk about today along with links to many other resources.

And to start us off ... here is Philip with a brief history

About

Developer: WikiCED group; Presenter: Katherine; Minutes: 5; Position: 1

CHANGE IN THE NORTHEAST WOODLANDS

A STONE-AGE PERSPECTIVE

RATINONSIÓN:NI

We used to cut trees

And build long houses

With stone axes

AHSERÓN:NI (1608)

The French man came

And the Dutch

Axes of iron

TAIETEWATATENONHWERÁ:TON

We greet one another

Every day

We are joyful

SAIONWISAKÉ:RON

It was an ice age

The land was covered

We waited

WÁHTA NIIOHSANÓ:TEN

The trees returned

It was a maple

The first one

TSI KARHAHRÓNNIONKE

In the forest

We hunted

The wild animals

TIONHNHÉHKWA

Our three sisters

They came

We planted

SAIOHONSÁ:SEKE

The earth is new again

When corn is grown

Society is reformed

IAH TE KARIHWÍ:IO

Plow with iron

Women are oppressed

We use hoes

NIAGA:RA (1812)

Queenston Heights

Brock dies

The battle is lost

TEYONINHOKARÁ:WEN (1812)

50 Mohawk rifles against

2000 American muskets

Canada saved

LITTLE BIG HORN (1876)

Sioux with 16-shot Winchesters

7th cavalry with single shot Springfields

Resistance to change

CANASSATEGO (1744)

Treaty of Lancaster, Virginia

Our schools do not harm us

Yours do. We decline.

BENJAMIN FRANKLIN (1744)

To the Gentlemen of Virginia

We offer our schools

Step-by-Step

About

Developer: Philip; Presenter: Philip; Minutes: 5; Position: 2

Scene 1

• experimenting process, engaging around change

Players

	Image	Description
Anti-tech Arnie		Fax machines are the height of human achievement
Bureaucrat Bev		Everything by the book, for the organization!
Busy Betty Bee		Everywhere, doing everything with no time to spare.
Innovator Irene		We can solve this problem with a few simple technological conventions
Iron-fisted RARRRR Thor		It's simple. My way or the highway!
Mélanie Hughes
Whiny Negate No No Nancy		Whiny Negate No No

The setting is based on our SCPA CED classroom and work settings. The scenarios are inspired by the enthusiasm and resistance to change.

Pre pre pre kiwi party

All characters during Scene 1 are in front of the classroom, leaning on the front table, reading a book and standing around. We will read our lines of Scene 1 from our printed scripts that David will photocopy for each of us.

Bee: I’m not so crazy about this kiwi idea. I already spend too much time in front of my computer. I am really not so sure…

Nancy: I hate computers....whine whine whine

Irene: It's software based on the Web, you have to learn a few conventions, but it helps you solve a lot of different problems as a group and when including the public.

Janet + friends sings Rocky horror Let's do the time wharp again and Janet yells out months later.

Pre pre kiwi party

Arnie: Y'know, this technology thing sounds great, but the last time I tried to use a computer, it burned my toast badly.

Bev: I am DEFINITELY really interested because we could participate remotely in meetings in the evening and on weekends and holidays, also on lunch breaks and while showering, with the right equipment.

Nancy: Bev that is easy for you to say whine whine whine (Katherine improvises)

Janet + friends sings time wharp song and moves and Janet yells out years later.

Pre kiwi party

Irene: That's not exactly what kiwi is about.. It's software based on the Web, you have to learn a few conventions... How about I have a kiwi party to try to make this all clear?

Thor: Excellent, more control means greater efficiency.

Bee: Sure, but I'm only free Tuesdays between 5 and 5:30 in the morning.

Janet + friends sings time wharp song while someone yells out months months months later.

Post kiwi party

Bee: Hey Thor, How was the kiwi party?

Thor: I didn't go.. if we're going to use computers, we should all be assigned one and given training and enforcement until we do things the proper way.

RARRRR!!!!!!!!!...I already told everyone. My way or the highway. It is easy.

Arnie: Maybe we should start with the basics.. I heard we can use computers to send faxes.

Thor: They should be sent to a reeducation class until they do things the proper way, be fired or quit. It's simple.

Irene: It helps solve a lot of different problems as a group and when including the public.

Bee: It sounds like it might be helpful for our affinity group, and really help my community organizing.

Nancy: yah but Bee, the affinity group, community organizing...it is too much....whine whine whine...

Irene: You have to include those people using different means, not just the kiwi.

Thor: They can be reeducated.

Arnie: Couldn't we do all this with the fax machine?

Bev: Yes, we definitely should do it. Bureaucrat Today says everyone else is doing it (holds up a copy of Bureaucrat Today with a caption "Kiwis: Everyone else is doing it.")

About

Developer: Janet; Presenter: WikiCED group; Minutes: 5; Position: 3

Scene 2: Puzzles

	Image	Characteristics
Anti-tech Arnie		believes that technological advancement is a synonym of dehumanization resists technological advances feels good in a familiar environment doesn’t know technology and can’t imagine its uses and benefits for himself believes technology is too complicated change might result in a situation where he needs to readjust and where he will lose control over his environment can be convinced if change is presented in a way he will realize it is not so complicated and that he can have some benefits
Bureaucrat Bev		is very organized and structured likes when things fit in a frame, are systemized lacks creativity and autonomy from the administration of her organization change can mean disorder to her believes the use of rules, regulations, and formal authority guide performance will adopt change more easily when it is a top-down approach can be convinced if change is presented to her as if it will be part of her existing system, that it will have “rules” regulating it
Busy Betty Bee		has a very full agenda; likes to have busy schedules believes what she is involved with to be the most important things wants change to be simple and easy to implement because she has not time to lose over adapting to a new situation change and new ideas must be presented has if they were ready to be implemented actively engaged in work, often zealous has difficulty understanding the benefits of change because she doesn’t even have time to realize a changing situation is presented to her can be convinced if the changes proposed can improve her ability to do things, to lighten her agenda (so she can take on more tasks!)
Innovator Irene		wants to bring change within an organization self-motivated, curious, dedicated and interested in new ideas that can increase efficiency and improve the work environment believes work is a multidimensional environment where every aspects are connected and intertwined is creative and tries to find ways to convince colleagues to buy in needs to manage expectations and include as many people as possible
Iron-fisted RARRRR Thor		has a firm view of things, he is hard to convince, is close-minded believes he has the right way of doing things and even thinking will not change his positions unless he is shown it can have benefits for him will adopt change in his own way
Mélanie Hughes
Whiny Negate No No Nancy		likes complaining and being negative about change and life in general doesn’t know how to articulate her opinions, thoughts feels like everything is complicated, useless or unimportant expresses her fear of change by whining can be convinced of adopting a change if we find answers to her complaining or find the incoherence in her whining discourse

Background

This is a set change. We will quickly add a table & chairs and sit around the table to re-establish a new setting. The boardroom scene:

Bev: Hi everyone, I'm glad you could all make it today. It's been a few years since we started talking about kiwis and, as you know, one of our own people has been persistent following up with the notion of using kiwi to enhance our work. Today, Irene will help us to set up this internet tool for our specific needs. - Irene.

Irene: Hi all - I'm sure you've e heard me say this before that Kiwi is software based on the Web. Remember all you have to learn is a few conventions but kiwi helps to solve a lot of different problems as a group especially when including the public like our work here does. Here, I'll demonstrate. Let's go around the table and you can each let me know what will be useful for your needs. And we'll be able to work something out (as she is talking she is takes the box full of puzzle pieces and spills them onto the middle of the table)

Bev: Oh - I'll start - I need a place to share documents with everyone. Excuse me I need to go to another meeting. (Gets up, picks out a puzzle piece from table and places it in Irene's lap)

Bee: I need to organize meetings for the group. Sorry, I must run to an appointment! (Gets up, picks out a puzzle piece from table and places it in Irene's lap)

Arnie: I would like to be able to easily fax these "kiwi web sites" around the world. In colour. (Gets up, picks out a puzzle piece from table and places it in Irene's lap)

Thor: I want to organize a Reeducation Party! Nobody can be late. (Gets up, picks out a puzzle piece from table and places it in Irene's lap)

Nancy: I want the kiwi to look exactly like my Nintendo. (Gets up, picks out a puzzle piece from table and places it in the lap of Irene)

Irene: (While pointing to puzzle pieces remaining on middle of table) Wait! I still have more questions. (Shaking head, puts head in hands. Then takes all pieces from lap, puts them on table, gets out duct tape, and begins to put something together).

Developer: Cleo; Presenter: WikiCED group; Minutes: 5; Position: 4

Scene 3

• Lessons learned - concretely relate the findings in our research and real-life projects to the skits.

Epilogue

	Image	Destiny
Anti-tech Arnie		The leader of the underground organization SQUASH where members are committed to maintaining communication by fax. Of course this will prove an enormous challenge for the group since fax paper is no longer being produced. Anti-tech Arnie continues to eat burnt toast for breakfast.
Bureaucrat Bev		Went on to create the Bureaucratic Center for Centering Bureaucracy, which increased efficiency by allowing them to organize and access information with themselves and the public, making everyone in the world a bureaucrat.
Busy Betty Bee		Eagerly promoted the use of kiwis through her continued involvement in the CED affinity group and her community organizing. Eventually Busy Betty Bee helped to create other affinity groups both within the CED program at Concordia University as well as within the broader population. Busy Betty Bee hopes to create international affinity groups. She helped to edit Innovator Irene’s book on kiwis, she consults for Bureaucratic Bev’s agency, she also writes funding proposals for the Blue-Chip Program and she visits Whiny Negate No No Nancy every Tuesday morning between 5 and 5:30.
Innovator Irene		Went on to invent more conventions for kiwis and founded an organization that trains thousands on the proper use of kiwi conventions. Her success led to a number 1 best seller “Kiwi and Community Organizing” that was featured on the Oprah show.
Iron-fisted RARRRR Thor		Developed REBOOT a boot-camp style initiative funded by the federal government whose aim is to re-educate the general population to the effective means of organizing, data-collection, and information sharing. Iron-fisted Thor obtained special funding that is currently piloting a Blue-Chip Insertion program aimed at ensuring that people do things “his way or the highway!”
Mélanie Hughes
Whiny Negate No No Nancy		Had a difficult time understanding the change in her CED classmates. She cried herself to sleep every night for six months until she finally sought help. She was hospitalized in a private hospital where she received experimental treatment through the Blue-Chip Insertion Program.

Lessons Learned

Katherine takes over the set and begins while Janet continues to figure out the puzzle pieces.

What you’ve just seen is a demonstration of the challenges that individuals can face when trying to introduce change. We've used kiwi (aka: Wiki), as the vehicle to show that organizational culture, behavior, or mindset (perceptions) are each part of the process that require an individual consider when introducing change.

While we've used humor as an approach to introducing change, there are a multitude of other tools that can be applied such as Appreciative Inquiry, workshops, story-telling, manuals, technology, etc. Engaging people through a variety of methods creates value and is an important precursor that can lead to "buy-in", and adaption to and adoption of change.

We've put together a manual - available on wiki - that shares what we've learned about change and being a change agent.

The most important thing to remember though is that there are no simple recipes for change!

About

Developer: Katherine; Presenter: WikiCED group; Minutes: 5; Position: 5

Participatory Learning

Janet

How can an individual bring change to her organization?

Appreciative Inquiry, would use the power of stories to provoke change.

Research into AI has indicated that the process works best when the use of stories generates the following two outcomes.

• New knowledge is created [two places on the greenboard]
• A generative metaphor emerges

The following principles guide the story-telling process:

• The constructionist principle:..Organizations are socially co-constructed realities; therefore, articulate desirable collective futures.

"The people in our organization are of one mind. We work together to introduce any change that enables us to better accomplish our goals.

Marie-Christine

• The poetic principle:.............We create our organization in our daily stories; therefore, use words that energize and inspire people.

"We have moved great mountains. We can put an entirely new sun in the sky."

• The anticipatory principle:.....The collective image of the future guides us; therefore, artfully create positive images.

"Our goal in five years: 'We are the world's leaders in innovative use of technology in support of social goals.'"

Cleo

• The positive principle:...........Craft the unconditional positive question to generate momentum and sustainable change.

"We have all experienced times when change produced positive outcomes welcomed by all. Think of such an experience in which you were personally energized by what was going one. Tell us what happened. What was it like? What part did you play?"

• The principle of simultaneity:..The first question is fateful; change begins the second the system begins to engage in inquiry.

"We have all experienced times when an individual brought empowering change perhaps to our organization, to our class, to our family or to some other system that surrounded us. Remembering such a time, your peak experience, when you were personally involved, when you or someone else brought life-giving change to your collectivity, tell the story of what happened. What were the circumstances surrounding this event. Where and when did this take place? Who was involved? What role did you play? What role did others play?"

Philip

Cleo has just stated the first fateful question of an Appreciative Inquiry. We need everyone's help to complete our quest for new knowledge. Everyone has a role to play. We need one person to enter the fish-bowl and tell their peak-experience story. They should sit in this chair. Eveyone else will sit around the story-teller, whether on the floor or on chairs. [Wait for someone to come forward, otherwise volunteer one of our group].

Onen kati katiohkhwa: Now that we have gathered together as a group. Sewatahontsi:iost ken'nikarihwesen: Listen carefully to this small matter.

We give a greetings and acknowledgement to this story-teller by listening carefully, with every fibre of our body to the story that is about to be told, noticing not only the words, but the silences, the tone of voice, the facial expressions, the body language.

When the story is concluded, we will ask that anyone that experienced an "aha" moment, no matter how big or small, tells us about that moment. Catherine and Cleo will record these on the greenboard. Out of this new knowledge, a generative metaphor will be constructed.

Do we all agree that this is the way our minds should be?

[AI Story-telling AI protocol]:

"We have all experienced times when an individual brought empowering change perhaps to our organization, to our class, to our family or to some other system that surrounded us. Remembering such a time, your peak experience, when you were personally involved, when you or someone else brought life-giving change to your collectivity, tell the story of what happened. What were the circumstances surrounding this event. Where and when did this take place? Who was involved? What role did you play? What role did others play?"

[Supplementary questions as might be required]

"What led up to this event?"

"How were you personally affected?"

"Having lived through this experience, is there anything you would do different if you had to repeat this experience?"

"Is there anything else you wanted to add?"

Q&A / Summary

About

Developer: Philip; Presenter: WikiCED group; Minutes: 30; Position: 6